About our Dundee-based construction business

Our policy statement

The aim of Knox Construction's quality policy is to ensure that:

• We deliver a quality service to maintain excellent customer relations.
• Customer satisfaction remains inherent to our business.
• Our customer's requirements have been fully understood and met.
• All work is carried out consistently to a defined standard.
• We have the skills and resources to fulfil our customer requirements.
• Our staff are fully trained and involved in quality improvement.
• We strive to continuously improve our systems and procedures.
• We only use services that meet our own quality assurance standards.
• A professional approach to customer interface is maintained at all times.
• Any complaints are dealt with efficiently and within an acceptable time period.

Knox Construction recognises the importance that the quality of our service has to the future of our business. Quality is a degree of excellence, which is ever-changing. Every member of staff is involved in managing how we can improve today, tomorrow, and long into the future. From the smallest procedure to the largest contract, quality is our passport to customer satisfaction and to our future business.

*This quality policy statement has been implemented into Knox Construction's management system and will be reviewed at regular intervals.*